Frequently Asked Questions
Everything you need to know about our premium commercial-grade furniture.
Where is Richardson Seating furniture manufactured?
We take pride in our heritage; the majority of our commercial-grade chairs and bar stools are handcrafted at our manufacturing facility in Chicago, Illinois.
What is the typical lead time for custom orders?
Since many of our products are made-to-order, lead times typically range from 2 to 4 weeks depending on the material availability and current production volume.
Do you offer fabric or vinyl swatches?
Yes, we understand the importance of color matching. You can request physical swatches of our commercial-grade vinyl and upholstery fabrics through our customer service department.
What is your return policy for furniture items?
Standard items can be returned within 30 days of receipt, subject to a restocking fee. Please note that custom-made or personalized upholstery orders are non-returnable.
Do you provide discounts for bulk or wholesale orders?
Absolutely. Richardson Seating specializes in outfitting restaurants, diners, and offices. Please contact our sales team for a custom quote on high-volume orders.
How do I care for and clean my vinyl seating?
To maintain the longevity of your seating, we recommend cleaning with mild soap and water. Avoid harsh chemicals or abrasive cleaners that can strip the protective finish of the vinyl.